Refund policy

Every Memorii Studio canvas is a unique, handcrafted piece of art made specifically for you. Because each order is personally created and approved by you before printing, our policy reflects the custom nature of what we make.

Our Approval Process — Your Protection

Before anything is ever sent to print, we create a digital preview of your finished canvas artwork and send it to you for approval. Nothing goes to our print partner until you confirm you are happy with how it looks. This approval step is your opportunity to check the composition, cropping, and overall appearance of your canvas.

By approving your digital preview, you confirm that you are satisfied with the artwork as presented and authorise Memorii Studio to proceed with printing.

What We Will Fix — Free of Charge

We stand behind the quality of every canvas we produce. If any of the following occur, we will reprint and reship your order at no cost to you:

•     Your canvas arrives damaged or broken in transit

•     The print quality is defective (fading, blurring, colour errors caused by us)

•     The wrong size or product was sent in error

To arrange a reprint, please contact us at memoriistudio3@gmail.com within 7 days of receiving your order. You will be asked to provide a photo of the damage or defect so we can resolve it quickly.

What We Are Unable to Refund

Because every canvas is custom-made to your order and approved by you before printing, we are unable to offer refunds or reprints in the following circumstances:

•     You change your mind after approving the digital preview

•     The photo you supplied was low resolution or poor quality (we will flag quality concerns before proceeding, but final responsibility for photo selection rests with the customer)

•     You entered an incorrect delivery address at checkout

•     The canvas has been hung, framed, or altered after delivery

This policy is consistent with Australian Consumer Law for personalised and custom-made goods.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product is faulty or does not match its description, you are entitled to a remedy under Australian Consumer Law regardless of our store policy.

Contact Us

If you have any concerns about your order, please reach out before leaving a review — we genuinely want every customer to be happy and will do our best to make it right.

📧  memoriistudio3@gmail.com

We aim to respond to all enquiries within 1 business day.